Our Reviews

Tim Clausen was very helpful and was able to schedule the clear bra coating for the same period of time that you would already have my car so I don't have to bring it in twice

As always, listens to my concerns, certified mechanics, parts installation, and accommodating.

Great experience. Great people. Tanner was a huge help from start to finish!

nice customer service Semir was very kind answer all my questions I will recommend him and the dealer to my friends ..

Will not come back for service. The service manager was a total jerk. Was given a loaner car that was totally filthy, and had two rental contracts in the car with all their personal information on it. He didn’t care at all. He said we go thru loaners every 4 min. We paid over $60,000 for our car and to be treated the way he did not again. We have since found out another family friend and family member all told us they had the same experience. Sorry will not be back. I’m sure I won’t hear from you on this matter.

Our experience was top notch from beginning to end. We arrived on time, but due to the vehicle before us, we were not able to have the oil changed at the time scheduled. We were updated several times during our stay, so we were informed on the vehicle status throughout our visit.

Taylor listened and found the right vehicle for me. Couldn’t be happier.

All the people there super nice friendly

I custom built and ordered my new GMC Sierra through Royal Moore. I had multiple people from their team assist and guide me through the entire experience, especially Raymond and Alec. They ensured that everything was being done to my satisfaction, while keeping me posted about the build while I eagerly waited its completion. The financing application was a breeze, and the process at delivery was simple. I appreciated this team’s professionalism and superb customer service. They made me feel like I was important and cared about my satisfaction. I recommend giving them a call.

The staff approached US and the supervisor actually rode with my husband to listen for the problem that we were hearing in our Canyon. Everyone LISTENED to our reason for making the appointment and the job was done without delay or apathetic attitude from ANYONE at the dealer-ship. THANK YOU! Tony and Raylene Eilers

Appreciate everyone’s help

Great experience had my car done pretty quick and I liked having the videos of what was being done on my car

Very Professional with communicating and keeping to planned appointment. Thank you! Some room for improvement on ensuring costs of some of the offered services are competitive with other providers. GMC dealership pricing seem significantly higher than market.

Staff has been amazing since purchased last year. I would recommend them quickly.

Tim did a great job of helping us get the vehicle purchase processed in a timely manner.

Good professional service

From start to finish this was by far my most favorite vehicle buying experience. The vehicle I was going to see sold the evening prior, but they had the same model ready for me with an upgrade I wasn't looking for and priced the same as the one I was originally going to look at.

Not happy w my experience and person I dealt with, Tim Clausen. He was very unprofessional, had his quotes wrong, didn't listen to my phone conversation....pretended he was listening but clearly put the phone away from his ear and was talking to someone else 3 times. Plus he told me I had to pay on a Fri because it was the end of the month and wanted to include my service for payroll. Plus, I felt he kept adding things I needed done to help his paycheck. When.i finally got my car done, it was a mess! Back seats were down, stuff moved all over and a part of my door handle was broken. I.DO.NOT RECOMMEND THIS DEALERSHIP AND ESPECIALLY TIM!!!!!

Overall mostly decent experience; however, mentioned experiencing noise with electronic motor on front passenger seat. Was informed upon pickup that the tech could not reproduce. Got into truck, leaned over and moved seat forward ... noise reproduced. Was told if I heard noise again to come back ... well we will see about that.

Great buying experience, they took. Very good care of me!

They’ll so professionally doing thier job.. Past and very realistic…staff are so nice and helpful… Great in service!

Was excellent and I’ll be back!

John Raptor was amazing. Had a great experience and will return in the future.

work was completed as promised

The guy that helped me was very friendly very very outgoing and I really liked him he did a good job

Service riders are friendly, knowledgeable, and honest folks.

Well, Noah got the lowest interest rate for us on the Buick Encore. The payment is still a little high for our budget. But he did good by getting us gap Ins. and an extended warranty for the new car up to the whole term of our financing!

Comfortable, reasonable waiting time, and accurate service as always!

I used the Costco program and I didn't even need to haggle or beat up my salesman.

Good and easy

Completed service and out the door in 1 hour.

Good and easy

My salesman Tim was amazing. He listened to me and didn’t make me feel like I was ever bothering him. Very knowledgeable and this follow was top notch.

Got me in quickly. Gave service options. Took about hour and half for service.

IT WAS A SMOOTH EXSPERIANCE.

Everyone was friendly and the service took less time than I was originally told it would.

The guys worked together to make my buying process smooth. Explained everything in detail and weren’t pushy at all, when I mentioned I hadn’t ate they even offered to buy me a meal.

Good

Just came in for an oil change service and it took over an 1 hour and half. I had an appointment and figured for this type of service 1 hour should be good. Other than this I was pleased with the information on other items they found and recommended to have done

took a long time, but they worked out every detail and helped me get in the new truck!

Tim Clausen and the Service team were excellent and very professional. Would highly recommend-Thank you again. Mike -

Service advisor Tim was great very personal very good communicator followed thru with problems in providing a vehicle. Best part it’s the end of his shift he calls me to tell me that my vehicle ready for me… took the to call me. He cares!

Alec was great to work with along with entire team

Seth was great to work with. He was professional, responsive and respectful throughout the purchasing process. If he didn't have an immediate answer for us he quickly found it. And no pressure from the finance guy either. I've had good experiences with Royal Moore in the past and if I ever buy another new vehicle I hope it's from Royal Moore.

I drove a fair distance to Royal Moore GMC because they had the Sierra 1500 Pro I wanted on the lot. It's now in my garage. Thank you to my salesman Tim. Hey Patrick. How about that Sadiq! Go Ducks! Ray

Easy to schedule, very detailed and up front about needed work. Done when they said it would be.

They put water fluid in my car also love it 🥰👏

Neftali is great! Transparent and friendly. I also appreciated the videos taken on the progress of my car service.

We didn't expect to drive away that day with the vehicle that we came to test drive. But it was the right vehicle at a good price and so we did. We appreciated that our salesman, Brandon and everybody involved in the transaction worked really hard to expedite things so that we could get out of there as quickly as possible.

Perfecto

Quick and correct

I have a challenging schedule, with service manager, helped to make it very easy! And, I had a nice surprise; I was able to use rewards points to pay for a part of my service!

Fixed recall

I made and appointment to diagnose a TPMS problem with the BCM. Service didn't begin work for 3 days, it took 2 days to diagnose and another 3 days for parts. I was without a vehicle for 12 days. When I make an appointment it generally means I have reserved time to have service performed. I expected a diagnosis that day and a plan to repair. However, RM GMC puts the scheduling burden on the customer by making them leave the vehicle on their lot for 3 days before looking at it. Why don't you just call me when you are ready to look at it, that way I'm not with out a vehicle.

This is the second vehicle we have purchased from Royal Moore GMC, and once again it was the easiest car-buying experience we’ve ever had. From start to finish, the sales process was seamless, straightforward, and completely stress-free. We knew exactly what we were looking for, and there was absolutely no unnecessary pressure or back-and-forth—just clear communication and efficiency. They were incredibly accommodating with our timing and the speed of delivery. Omid oversaw the deal while Jeremy handled the sales side, and they worked in parallel to make sure our time at the dealership was kept to a minimum. Nathan in finance had everything prepared ahead of time, so the finance process was quick, smooth, and painless.

Easy to schedule online, friendly staff and prompt service

My appointment was for 9 am and I arrived a few minutes early. My service advisor, Tim, got me checked in right away and everything was completed in just under an hour. He was very courteous. It was a very positive experience overall.

Everyone that I worked with was great. Tim wasn’t pushy and was very easy to work with.

Super friendly service people, did the work right the first time, thanks.

Everything was done on time

The dealership told us all these things we needed to do and we already had done them last service. If we didn’t remember and ask, we would have paid $1000’s again. Also, our last service the technician told us we had to do the transmission service. My husband looked it up and it was recommended until 45k. When my husband told the service guy that, he said if you don’t service it now it will burn up your transmission. This was at 25k. We talked to the manager just last week at our 30k service and he said that was not correct and it needs to be done at 45k. We have trusted Royal Moore with our cars/trucks and we are finding out that we are being ripped off. This is ridiculous and very disappointing.

My experience was great . Very informative. It gives a family feeling like.

A HUGE shoutout to Tanner Ladd for making the best car buying experience for me. He and his team were very friendly and accommodating especially when the transactions (2 new car purchases) went way beyond the close of business hours. I live outside of Salem but I’m truly glad I went to Royal Moore Buick to purchase my forever car! 😊👍

I went in to get a oil change and brought wife we then looked at a newer Terrain and we bought it Thanks Brandon Lee for being a great sales person

Not great. You guys lied about my truck being ok. I’m still having problems with my stereo system and it’s making all kinds of noises. Anyways I guess it’s normal that the truck is acting up and freezing up constantly

Quick!

Customer service is great

great service

Everything was done on time.

Great Service

Patrick and Elijah made purchasing our new Buick Encore so easy and enjoyable. They were both so friendly, kind, and efficient. We didn't have a lot of time, and Patrick went out of his way to expedite the process, but in an efficient and complete manner. I wish we lived nearer so that we could have the car serviced with you. But in the future, if we need another car, we will drive over to purchase from these wonderful people. I can't say enough good about the experience! Thank you!

Great experience all around. Tim was very informative and kept me updated throughout vehicle being serviced. Service with Aloha. Mahalo Tim!! 🤙🏾🙏🏾

Initially I was disappointed. Then Alec called and was able to make the deal. Was slightly disappointed when I called and said I was on my way to get the pickup ready. When we arrived it was still setting on the lot dirty and not ready. I was just hoping for it to not take 2 hours as I still have a 1.5 hour drive home. Everyone was pleasant while doing the paperwork just took longer than I was hoping for a cash sale.

Always good service. Even newer employees know what they are doing.

Bryant was awesome. Staff was friendly and made buying easy

Real time point inspection what’s great.

Warm greeting from Tim. Tim kept in touch throughout our visit. Tim advised us of needs and advised of time to complete visit.

Christian was amazing. I think if it wasn't for him, we wouldn't have traded our truck in for the new one.

Fantastic support and communication from the service dept as always, thank you T

It was a great experience. I was hesitant about going again, because my first experience was not the greatest, but John Raptor was great, and helped me a lot.

Helpful and friendly

My service adviser Tim was great. Good communication through out the day and helped me out with a dead battery in one of my key fobs.

My car was there for 2 months. In the beginning the service was not great. I had zero communication ans had no idea what was going on. However a few weeks into it I was assigned a new service person, Tim, and it was a 180. He was very communicative and kept me in the loop, good or bad. It was very appreciated.

Nef was very helpful and informative. One of best dealer service experiences I've had

The best car purchasing experience I’ve ever had, and I’ve purchased quite a few!! Christian, Noah and the other gentlemen (forgive me for not remembering their names) were absolutely amazing! Hands down, the BEST EVER!!

Everything is great, they serve you quickly and courteously

My Sierra 1500 was in for the recall on the 6.2L engine. While it evidently passed the Pico test, I would have appreciated seeing the "scores" and how that related to the pass/fail boundary established by GMC for this recall. The paperwork I received only showed a recall code and change of oil, cap/label... Hopefully all good. But dealer process went well, thanks.

Job well done!

We worked with John T. He did a great job and was very good to work with he helped us find the right car that fit our needs. Would certainly recommend him and your dealership to our friends and families

Friendly, professional and the process was smooth.

Everything was fixed under warranty, got a rental for the week. Just wished I would have gotten daily updates.

Excellent customer service; service center advised me of what was going on with my vehicle every step of the way; I would highly recommend and would purchase my next GMC here based off of the service center.

Good service

Bryant was kind, listened, and made sure not to waste time. Patrick complimented the process by making the numbers easy. Buying a car is NOT a fun experience in most cases (unless you have unlimited money). While this was not "fun", I was appreciative of the experience.

Neftali and crew were excellent with my Canyon truck! And I said hello to my salesperson Tim, who is also excellent. I’m so glad I chose Royal Moore for my truck and service. Top quality support from start to finish.

Amazing people very helpful

Super professional and friendly. Thank you for your commitment to service

I came to Royal Moore to shop for a new vehicle after I had been deceived with fraud, lies and manipulation by a dealership I had previously purchased a vehicle from in December (Dealership located in Gladstone Oregon, NOT ROYAL MOORE) I was nervous but shortly after arriving to Royal Moore my worries quickly subsided by the absolutely amazing, kind, caring and honest employees that I had the pleasure of meeting and spending the day with. I truly felt like royalty, the treatment was so top-tier I don’t think I will ever step inside of another companies dealerships again to purchase any vehicle. My salesmen, Christian (Royal Moore Mazda), was the kindest, goofiest and most enjoyable person I could ever have to help me with my journey of purchasing a car. He was so knowledgeable and created such a huge impact on me while creating a bond of friendship and trust as well. I could tell that he wanted what was best for ME whether that meant purchasing a car from him or anywhere else, the support he gave towards my decisions did not go unnoticed and I appreciate him wholeheartedly for that! If you want a caring and thoughtful car salesman who doesn’t pressure you at all, then Christian is your guy! Like please please buy a car from Christian, you will not regret it! We laughed literally all day together and it was the most wholesome experience I’ve had at any dealership ever. Truly someone I am so excited to come back and visit at Royal Moore when I come in for future service needs on my vehicle… Or whenever I feel like wanting to brighten my day :) Omid, ohhhh Omid, what an amazing GSM (Royal Moore Mazda).. he truly helped me get the best deals available through the dealership on my new vehicle. He knew how absolutely in love I was with the 2026 Acadia and did everything in his power to make sure I left the dealership that same day in my new wheels. Also making sure I did not feel overwhelmed by my new monthly payments. I love that he could laugh at the absolute nonsense I spew out of my mouth sometimes. He was a true pleasure to work with and really does an amazing job with representing the company. Finance is such a scary part of purchasing a new car but Nathan (Royal Moore Mazda) really did a great job of rewiring how I feel about finance managers. After a terrifying previous encounter with another dealerships finance manager… Nathan, my mom and me had the literal BEST TIME cracking the absolute funniest jokes together.. I could not have asked for a better experience to replace the bad memories someone else created for me. Thank you so much Nathan, you truly made the day even more special. Also for the record, NATHAN SAID. Last but absolutely not least, if it wasn’t for David, the general sales manager over at Royal Moore Toyota, I wouldn’t have had this opportunity to purchase a brand new car at all. He truly went so far out of his way for me, to help me when I was being wronged by another company, to guide me on what to do and the steps to take to protect me as a consumer after being sold a vehicle with undisclosed major accident damage. With his help and a miracle I was able to climb my way out of a fraudulent bad deal with another dealership. He then referred me over to the awesome employees at Royal Moore Mazda where I purchased my beautiful brand new 2026 GMC Acadia Elevation Black Edition. THANK YOU to everyone who helped me along this journey. I am loyal to the Royal from here on out. The only Company I will give my business to from this point forward!

Nef always makes my experience super easy and stress free. He is one of the reasons I chose to come to this location

Quick, easy, efficient

Parts being put in wrong and try to blame on costumer when the technician did the work

Not good. You had my car in for over 3 weeks and for the first 2 weeks I had no vehicle. I had to call and ask for a loaner which should have been provided to me at the beginning. I'm sure the stuff done on the car was done well but the communication was subpar. On another note, when i did pick up my car i went to pay with my credit card and found out at that time you charge 3% for credit card payments. Had I known this I would have brought Cash. Good news is that they credited the bill the 3%. Overall, the reps are pleasant but even for an oil change it takes way too long. I actually sat out there for over 2 hours just for an oil change the last time. I like going to the dealership to have things done so they can see the vehicle but the drive out is over 20 minutes and to wait forever has guided me to change my tactics. Better communication can go a long way

Very fast

During test drive ask sale person few times, does this truck have Adaptive Cruise control, was told it does have it, tried many times after taking delivery it never worked, went other GM dealership Weston GM dealer, I told me this truck does not have adaptive cruise control. I trying to talk to Royal Moore General Manager How to resolve the issue.

Friendly and thorough! Thanks for replacing my wiper blade too!

Tim was easy and professional to work with. The service team was transparent and made it easy yo make decisions on Maintenance issues on GMC 2500HD. I Highly recommend Royal Moore service department

Jossue was awesome and he was very helpful he treats people like family

The 3xpiri3nce was amazing, the staff was amazing like always. Its the little mishap that occurred that doesnt give you the 5 stars as deserved. I called 2 days ahead to schedule my oil change. I spoke to the guy, he scheduled me in for Saturday at 8:30am. I get there and Im told that I was not scheduled at all. But the guy managed to squeeze me into the schedule (took a little longer than expected). While iM waiting, I'm hungry. I dont recognized the area so I ask the guy who assisted me if he could tell me what's to eat around. He asked what I was interested in and I settled for a place to go. He was very helpful and polite and so was the other guy next to him. Both very polite. I got messages letting me know how the progress was going anf when it was ready. Everything went smoothly. However, the milage on my new sticker was my current milage. The guy at the front helped me get it replace but I guess the computer was glitch in and giving the current milage but giving correct next date for oil change. Other than that, everything else was smooth sailing. I love their professionalism.

Everything was fine.

Very professional, good listeners, patient with our questions… First time truck owners!

I’m disappointed with GMC and Royal Moore in general. My truck sat at your dealership for 105 days due to a previous CCV issue last year, which was infuriating to say the least. Recently I took my truck in for a check engine light, which was diagnosed as a crankcase pressure sensor. Apparently this is not covered by my 5yr/100,000 powertrain warranty. It doesn’t make sense as the crankcase is a powertrain component. Additionally, my 8yr/80,000 emissions warranty did not cover the sensor. Apparently it falls on the 3yr/50,000 emissions warranty. Perhaps if I had driven the truck during the time it sat at Royal Moore for 105 days it could had fallen under warranty if the issue presented itself. Lastly, Tim forgot to get the oil change I had requested completed at time of pickup. He had hand written the oil change request on the original paperwork, but forgot to follow through, which should be embarrassing. He waisted my time, which is just the cherry on the top. I was in the process of swapping out my truck out for a 6.2 Denali Ultimate with Brandon, but due to the lack of GMC and dealership support I will now look to the competition for my next truck in the coming weeks.

They had my car for more time than they said they would need, then rushed through the diagnostic. They solved 2 of the 3 issues I had but rushed through the diagnostic and didn’t even attempt to actually solve the primary reason for bringing the vehicle in. I used to use them for all my service work but will be looking for a new dealership that can meet their commitments and actually listen to the customer in the future.

John Raptor was very helpful and knowagable about the truck.

Dealership got right on service and I was out of there in under an hour.

Raptor and Brandon were great to work with. Noah in Finance and Insurance was good too!

Very good

The staff was amazing help send me stuff before I came to the dealership and while I was there land very nice and professional.

Great staff and excellent service. I got the help I needed, and the whole process went very smoothly. Everything was clearly explained to me, and communication was great from start to finish.

Service was great, communication could have been just a little bit better. Not in regards to follow up but regarding why it was taking extra time. Better details not just a response of still testing some things.

Well done by all who worked on my pickup!

He was great

Everyone was friendly and the entire process was seamless

Not to bad

it was an excellent expierence dealing with Evelyn

All told our car has been in the shop on two occasions for a total of nine weeks. Considering this was a brand new car, it has been a major disappointment. The dealer ship staff have been helpful but to be in rental cars for that long just seems to take away the new car experience.

Professional staff completing the work on time.

Preston was friendly made sure he got our vehicle serviced in a timely manner

Tim was easy to work which made the process smooth. Much appreciated.

Tim was very kind and helpful in getting me in same day and super quickly even though I went to the wrong dealership! I was so thankful for his kindness and patience with my children (3) while we took over the service lobby. He was attentive when I asked questions and made sure to make it known that I was not an inconvenience for coming to the wrong location and helped with a smile on his face. All of the staff in the service building were happy to interact with my children and made it a very pleasant experience. I absolutely loved the under body videos from the technicians and have never had a dealership or service experience that have that degree of care. Overall excellent customer service and experience! We will absolutely purchase our next vehicle here.

Thanks for fixing the car

always good service

The staff are friendly and professional. They got my car serviced is short order and had recommendations for maintaining my aging vehicle. That's all you can ask for.

I was looking for a specific vehicle, and Jaike was able to find it and bring it from another dealer

Tim Clausen was very helpful and was able to schedule the clear bra coating for the same period of time that you would already have my car so I don't have to bring it in twice

I really appreciate everyone at the service desk. Always professional and friendly. The service is efficient and I always get my vehicle back when promised

Tim did a great job keeping me up to date on the progress of my truck. I was very pleased with the outcome and the work done.

Long wait times for oil change despite an appointment time.

Everything was perfectly seamless. They did not try and tell me things they thought I would like to hear, rather were pretty straightforward and honest.

yes

It was a great experience. Everything went smooth

Easy, quick, nice experience.

Great experience! The staff is always very friendly and helpful. That is the reasons I continue to come back and service my vehicle at this dealership.

The whole service department is fast and efficient. They are kind and accommodating, making the process easy. This is why I always return.

Very professional

Everything was Excellent for setting the appointment and the costumer service was great and informative.

Great service, no hassle.

Royal Moore GMC delivered an excellent, no pressure experience. Communication was clear and consistent, pricing was fair with no markups, and the team respected our timeline while keeping us informed throughout our custom order. This is how the buying process should work, professional, transparent, and customer focused.

Great experience done in a timely manner

Christian was great but whole process took way to long.

I'm very with the service

Slowest service ever for some basic warranty fixes. Truck was there like 3 weeks. The fact that we booked the appointment 2-3 weeks ahead knowing what it was coming in for. Also, the idea that you woulde even think about changing for a rental car unless it was specifically covered warranty work. We have a Lexus as well and no charge for a rental no matter what the service is.

Great people great deal