Our Reviews

Easy to schedule and very thorough. Other dealership had wasted 2 trips in for recall work and would never call back when they got the right parts. This will be my new go to dealership for all future work.

No pressure, real customer service and transparent on the transaction. I was able to test drive several different trucks for direct comparison on features. Pablo was a start :)

Waited two weeks for an appointment to run diagnostic check for battery and charging system. In the end the battery has a dead cell. Bought a new battery and had it installed. All in, they had my vehicle for a week. I had to call near daily to keep track of progress. Total cost over 500.00.

A very quick and painless experience.

Thank you to the team at Royal Buick that worked together to help me drive off with a beautiful 2025 Buick Encore. I was very pleased with the price and features of the vehicles. I feel safe and happy.

Friendly knowledgeable service staff.

Friendly and convenient

The salesman Ray was very helpful and polite. He gave his full attention and didn’t make me feel rushed. Ray took the time to look through inventory and find the vehicle with the features I wanted and discussed the costs related to different packages. He helped me to feel confident about my decision.

They offer great customer service

Chandler Villareal was exceptional and was the difference in why I bought at this dealership.

Everything was smooth and easy! Best experience buying a car i have ever had!

It was good.

It was good

friendly and prompt!

Quick and efficient

Timento get back my truck was longer than other dealership for the same service. But, I really like the way you share information with the customers (videos)

My 3 day old brand new truck had a check engine light that came on which is VERY disappointing to believe new vehicles would have this issue. When I called service I was initially told there were no loaner vehicles available for 4-5 days. I had to escalate to a manager to get this issue resolved. The service department had committed to finding out an available part on the following Monday. When I had not heard from them on Monday I had to reach out to find out status. They told me the part might be available in a week. I was travelling around the NW and had to be out of country the following week so this impacted my travel plans. Late Wednesday afternoon they texted me and said that it was fixed. This again impacted my travel plans as I had to re-arrange pick up based upon the previous information. Very poor forecasting and communication.

Really nice service Jose this happened really good and explain everything answer all my questions I'm really happy for the service

The salesman was very courteous, and the original deal that we were working on was awesome. Unfortunately a revision of the sale price caused that deal to fall apart. I ended up getting an identical model at a good price, but the deal was not as good as the first one.

Everything was great

Noah and Tim went above and beyond to meet our needs and find the car we were looking for.

The service was quick, informative and friendly. The staff, Tim and Becky (Subaru) were a pleasure to work with.

John was really cool and sold me exactly what I needed

The buying experience was excellent

Went really well

Fantastic Experience! The situation could have been extremely challenging, but Amanda Michaelson handled this with the highest level of professionalism... outstanding! She is the reason I continue to take my vehicle to Royal Moore for service.

I brought my vehicle into Royale Moore for an oil change and tire rotation. Two of my factory lugs broke while torquing the nuts back on. Royale Moore replaced both lugs at no charge and got me back on the road, at no charge. Even though I had to wait for an extended period, Royale Moore made it right, made it safe. My thanks to them.

Glad I got the truck I wanted. Team seemed pretty hard on the “new” guy.

Appreciate the day-of appt for oil/filter, and all went well.

Very good experience on purchase of our pickup. Taylor was very knowledgeable and made tge transaction easy.

I had my Vehicle towed to Royal Moore on a Sunday. Upon my arrival no one greeted me at all. I realize that the service department was closed but not one person from sales at least came and touched base with me. On Monday morning I got a text message from the service advisor letting me know that they had started work on my vehicle and that I would get updates from the tech working on my vehicle. I never got one update or anything from the tech working on my vehicle. I text the service writer to call me. She finally called me back and told me they were working on my vehicle and would give me an update later. I tried to call her later but could not reach her. I left her a text message asking about the status of my vehicle. She replied the tech was at lunch and she would find out as soon as he got back. I text her back that I had secured a rental car. She text me back that it looked like my vehicle would be ready that day and that I would not need a rental car. I cancelled the rental car. She then informed me that my vehicle would not be available until Tuesday morning. I took Tuesday off work since I had no transportation. I called the dealership the Tuesday morning and was informed my vehicle would not be ready until after 4pm. I called at 4:15 and they were not sure when it would be ready but they would check on it. They called me back at 4:30pm and informed me my vehicle was ready. Upon getting to the dealership the service writer gave me my paperwork and had me sign it. He never explained what was done to my vehicle or why it took so long. All he did was hand me my keys and say have a nice day. This whole process was very frustrating because the service writer did not keep me informed about what was going on. I wasted a sick day from work because of this.

Very Professional with communicating and keeping to planned appointment. Thank you! Some room for improvement on ensuring costs of some of the offered services are competitive with other providers. GMC dealership pricing seem significantly higher than market.

Staff has been amazing since purchased last year. I would recommend them quickly.

Everything was done on time.

Comfortable, reasonable waiting time, and accurate service as always!

Will not come back for service. The service manager was a total jerk. Was given a loaner car that was totally filthy, and had two rental contracts in the car with all their personal information on it. He didn’t care at all. He said we go thru loaners every 4 min. We paid over $60,000 for our car and to be treated the way he did not again. We have since found out another family friend and family member all told us they had the same experience. Sorry will not be back. I’m sure I won’t hear from you on this matter.

Excellent customer service

Nef was my advisor and helped me so well throughout this entire process. Obviously I was stressed about having to bring my car in and I’m sure I took a little bit of that out on him but he remained professional and genuinely made me feel like he was there to help. The service is one of the main reasons I drive to this specific dealership rather than others

Check in was easy and I waited for my vehicle and it took less time than expected!

Brandon Lee had everything set up and we were happy with the service he provided. We drove from UT and traded in our 2024 Subaru and were disappointed with the trade value being substantially lower than other offers. When we discussed leaving and taking the vehicle to another dealership, the offer increased a bit and we agreed to continue the process. After digging into the numbers a bit and reviewing the down payment, we noticed that if we put an additional $1,000 into the deal, we would be able to personally utilize the warranty credits and net $1,000 more in our pocket. Unfortunately when I brought this idea to Noah, he told us that it didn’t make sense and it wasn’t “SMART” to do that. This cast an even larger shadow over the process and led us to decline all warranties offered in finance. We have sourced alternatives since the purchase to cover and deficits.

As always, listens to my concerns, certified mechanics, parts installation, and accommodating.

Great experience. Great people. Tanner was a huge help from start to finish!

nice customer service Semir was very kind answer all my questions I will recommend him and the dealer to my friends ..

It was a great experience. I was hesitant about going again, because my first experience was not the greatest, but John Raptor was great, and helped me a lot.

I used the Costco program and I didn't even need to haggle or beat up my salesman.

Taylor listened and found the right vehicle for me. Couldn’t be happier.

Our experience was top notch from beginning to end. We arrived on time, but due to the vehicle before us, we were not able to have the oil changed at the time scheduled. We were updated several times during our stay, so we were informed on the vehicle status throughout our visit.

Tim did a great job of helping us get the vehicle purchase processed in a timely manner.

Great Service

Overall mostly decent experience; however, mentioned experiencing noise with electronic motor on front passenger seat. Was informed upon pickup that the tech could not reproduce. Got into truck, leaned over and moved seat forward ... noise reproduced. Was told if I heard noise again to come back ... well we will see about that.

Good and easy

Completed service and out the door in 1 hour.

Great buying experience, they took. Very good care of me!

Good and easy

My salesman Tim was amazing. He listened to me and didn’t make me feel like I was ever bothering him. Very knowledgeable and this follow was top notch.

I custom built and ordered my new GMC Sierra through Royal Moore. I had multiple people from their team assist and guide me through the entire experience, especially Raymond and Alec. They ensured that everything was being done to my satisfaction, while keeping me posted about the build while I eagerly waited its completion. The financing application was a breeze, and the process at delivery was simple. I appreciated this team’s professionalism and superb customer service. They made me feel like I was important and cared about my satisfaction. I recommend giving them a call.

Everyone that I worked with was great. Tim wasn’t pushy and was very easy to work with.

All the people there super nice friendly

The guys worked together to make my buying process smooth. Explained everything in detail and weren’t pushy at all, when I mentioned I hadn’t ate they even offered to buy me a meal.

Helpful and friendly

My service adviser Tim was great. Good communication through out the day and helped me out with a dead battery in one of my key fobs.

Good

The staff approached US and the supervisor actually rode with my husband to listen for the problem that we were hearing in our Canyon. Everyone LISTENED to our reason for making the appointment and the job was done without delay or apathetic attitude from ANYONE at the dealer-ship. THANK YOU! Tony and Raylene Eilers

Appreciate everyone’s help

They’ll so professionally doing thier job.. Past and very realistic…staff are so nice and helpful… Great in service!

Was excellent and I’ll be back!

John Raptor was amazing. Had a great experience and will return in the future.

Got me in quickly. Gave service options. Took about hour and half for service.

work was completed as promised

The guy that helped me was very friendly very very outgoing and I really liked him he did a good job

Super friendly service people, did the work right the first time, thanks.

From start to finish this was by far my most favorite vehicle buying experience. The vehicle I was going to see sold the evening prior, but they had the same model ready for me with an upgrade I wasn't looking for and priced the same as the one I was originally going to look at.

Not happy w my experience and person I dealt with, Tim Clausen. He was very unprofessional, had his quotes wrong, didn't listen to my phone conversation....pretended he was listening but clearly put the phone away from his ear and was talking to someone else 3 times. Plus he told me I had to pay on a Fri because it was the end of the month and wanted to include my service for payroll. Plus, I felt he kept adding things I needed done to help his paycheck. When.i finally got my car done, it was a mess! Back seats were down, stuff moved all over and a part of my door handle was broken. I.DO.NOT RECOMMEND THIS DEALERSHIP AND ESPECIALLY TIM!!!!!

Tim was very kind and helpful in getting me in same day and super quickly even though I went to the wrong dealership! I was so thankful for his kindness and patience with my children (3) while we took over the service lobby. He was attentive when I asked questions and made sure to make it known that I was not an inconvenience for coming to the wrong location and helped with a smile on his face. All of the staff in the service building were happy to interact with my children and made it a very pleasant experience. I absolutely loved the under body videos from the technicians and have never had a dealership or service experience that have that degree of care. Overall excellent customer service and experience! We will absolutely purchase our next vehicle here.

Service riders are friendly, knowledgeable, and honest folks.

Well, Noah got the lowest interest rate for us on the Buick Encore. The payment is still a little high for our budget. But he did good by getting us gap Ins. and an extended warranty for the new car up to the whole term of our financing!

We didn't expect to drive away that day with the vehicle that we came to test drive. But it was the right vehicle at a good price and so we did. We appreciated that our salesman, Brandon and everybody involved in the transaction worked really hard to expedite things so that we could get out of there as quickly as possible.

Perfecto

Great experience all around. Tim was very informative and kept me updated throughout vehicle being serviced. Service with Aloha. Mahalo Tim!! 🤙🏾🙏🏾

My car was there for 2 months. In the beginning the service was not great. I had zero communication ans had no idea what was going on. However a few weeks into it I was assigned a new service person, Tim, and it was a 180. He was very communicative and kept me in the loop, good or bad. It was very appreciated.

Nef was very helpful and informative. One of best dealer service experiences I've had

always good service

Excellent customer service; service center advised me of what was going on with my vehicle every step of the way; I would highly recommend and would purchase my next GMC here based off of the service center.

Good service

Initially I was disappointed. Then Alec called and was able to make the deal. Was slightly disappointed when I called and said I was on my way to get the pickup ready. When we arrived it was still setting on the lot dirty and not ready. I was just hoping for it to not take 2 hours as I still have a 1.5 hour drive home. Everyone was pleasant while doing the paperwork just took longer than I was hoping for a cash sale.

Tim Clausen and the Service team were excellent and very professional. Would highly recommend-Thank you again. Mike -

The dealership told us all these things we needed to do and we already had done them last service. If we didn’t remember and ask, we would have paid $1000’s again. Also, our last service the technician told us we had to do the transmission service. My husband looked it up and it was recommended until 45k. When my husband told the service guy that, he said if you don’t service it now it will burn up your transmission. This was at 25k. We talked to the manager just last week at our 30k service and he said that was not correct and it needs to be done at 45k. We have trusted Royal Moore with our cars/trucks and we are finding out that we are being ripped off. This is ridiculous and very disappointing.

Bryant was kind, listened, and made sure not to waste time. Patrick complimented the process by making the numbers easy. Buying a car is NOT a fun experience in most cases (unless you have unlimited money). While this was not "fun", I was appreciative of the experience.

Good professional service

Great experience had my car done pretty quick and I liked having the videos of what was being done on my car

Just came in for an oil change service and it took over an 1 hour and half. I had an appointment and figured for this type of service 1 hour should be good. Other than this I was pleased with the information on other items they found and recommended to have done

IT WAS A SMOOTH EXSPERIANCE.

took a long time, but they worked out every detail and helped me get in the new truck!

Everything was done on time

Patrick and Elijah made purchasing our new Buick Encore so easy and enjoyable. They were both so friendly, kind, and efficient. We didn't have a lot of time, and Patrick went out of his way to expedite the process, but in an efficient and complete manner. I wish we lived nearer so that we could have the car serviced with you. But in the future, if we need another car, we will drive over to purchase from these wonderful people. I can't say enough good about the experience! Thank you!

Thanks for fixing the car

Service advisor Tim was great very personal very good communicator followed thru with problems in providing a vehicle. Best part it’s the end of his shift he calls me to tell me that my vehicle ready for me… took the to call me. He cares!

The best car purchasing experience I’ve ever had, and I’ve purchased quite a few!! Christian, Noah and the other gentlemen (forgive me for not remembering their names) were absolutely amazing! Hands down, the BEST EVER!!

Always good service. Even newer employees know what they are doing.

Nef always makes my experience super easy and stress free. He is one of the reasons I chose to come to this location

Alec was great to work with along with entire team

My experience was great . Very informative. It gives a family feeling like.

A HUGE shoutout to Tanner Ladd for making the best car buying experience for me. He and his team were very friendly and accommodating especially when the transactions (2 new car purchases) went way beyond the close of business hours. I live outside of Salem but I’m truly glad I went to Royal Moore Buick to purchase my forever car! 😊👍

Everyone was friendly and the service took less time than I was originally told it would.

Everything is great, they serve you quickly and courteously

My Sierra 1500 was in for the recall on the 6.2L engine. While it evidently passed the Pico test, I would have appreciated seeing the "scores" and how that related to the pass/fail boundary established by GMC for this recall. The paperwork I received only showed a recall code and change of oil, cap/label... Hopefully all good. But dealer process went well, thanks.

Not great. You guys lied about my truck being ok. I’m still having problems with my stereo system and it’s making all kinds of noises. Anyways I guess it’s normal that the truck is acting up and freezing up constantly

Quick!

Easy to schedule, very detailed and up front about needed work. Done when they said it would be.

Job well done!

Neftali is great! Transparent and friendly. I also appreciated the videos taken on the progress of my car service.

Everything was fine.

Super professional and friendly. Thank you for your commitment to service

Seth was great to work with. He was professional, responsive and respectful throughout the purchasing process. If he didn't have an immediate answer for us he quickly found it. And no pressure from the finance guy either. I've had good experiences with Royal Moore in the past and if I ever buy another new vehicle I hope it's from Royal Moore.

I went in to get a oil change and brought wife we then looked at a newer Terrain and we bought it Thanks Brandon Lee for being a great sales person

I drove a fair distance to Royal Moore GMC because they had the Sierra 1500 Pro I wanted on the lot. It's now in my garage. Thank you to my salesman Tim. Hey Patrick. How about that Sadiq! Go Ducks! Ray

Quick and correct

Neftali and crew were excellent with my Canyon truck! And I said hello to my salesperson Tim, who is also excellent. I’m so glad I chose Royal Moore for my truck and service. Top quality support from start to finish.

Amazing people very helpful

Quick, easy, efficient

They put water fluid in my car also love it 🥰👏

Bryant was awesome. Staff was friendly and made buying easy

Parts being put in wrong and try to blame on costumer when the technician did the work

We worked with John T. He did a great job and was very good to work with he helped us find the right car that fit our needs. Would certainly recommend him and your dealership to our friends and families

Very professional, good listeners, patient with our questions… First time truck owners!

Real time point inspection what’s great.